Renew Serenity Mental Health & wellness
Renew Serenity Mental Health & wellness
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Privacy Policy

  1. 📱 SMS Messaging – Frequently Asked Questions

Renew Serenity Mental Health & Wellness

Why does Renew Serenity use SMS messaging?

We use text messages to help you stay connected to your care. This includes appointment reminders, scheduling updates, important practice announcements, and responses to your direct inquiries.

Will I receive marketing texts?

No. We do not send marketing or promotional messages. Our texts are strictly for care-related communication. No mobile information will be shared with third parties or for marketing/promotional purposes. 


What information do you collect through SMS?

We may collect your mobile phone number, your name (if provided), and any information you choose to share via text. We do not collect sensitive health or financial information through SMS.

Is SMS communication secure?

While we take reasonable steps to protect your information, SMS is not a fully secure method of communication. We recommend avoiding the transmission of sensitive personal or medical information via text.

How do I give consent to receive SMS messages?

By opting in, you provide express written consent to receive SMS messages from us. Your first message will confirm your enrollment and include opt-out instructions.

How can I stop receiving SMS messages?

You can opt out at any time by replying with one of the following words:
STOP or UNSUBSCRIBE
You’ll receive a confirmation once your request is processed.

How often will I receive messages?

Message frequency depends on your care needs and preferences. We do not send high-volume or automated marketing texts. Phone.com restricts repetitive or automated messaging unless a high-volume SMS account is used. You agree to receive appointment reminders, account notifications, and updates from Renew Serenity Mental Health & Wellness. Message frequency varies. Message and data rates may apply. 

Can I update my contact preferences?

Yes. You can contact us at any time to update your phone number, review your SMS communication history, or change your preferences by calling our office at 317-886-9337 or emailing info@renewserenitymentalhealth.com 

Who can I contact with questions about SMS privacy?

We’re here to help. Please reach out to us at:


Renew Serenity Mental Health & Wellness

11 Municipal Drive Suite #200

Fishers, IN 46038

Office: 317-886-9337    Fax: 317-934-6467

Email: info@renewserenitymentalhealth.com

Copyright © 2026 Renew Serenity Mental Health & Wellness - All Rights Reserved.

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